Returns and Refunds
Returns and Refunds
If you change your mind on your purchase, you have 7 days to return it for a refund subject to some exclusions set out below. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
There are some exclusions to our returns policy, which are detailed below (unless faulty or not as described):
Any customised/personalised items such as wheel builds cannot be returned
For hygiene reasons, any intimate garments such as underwear and swimsuits can only be returned if the items are unworn (and any protective packaging remains)
Products that have been opened or unsealed
Products returned in an unsatisfactory condition
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Refund policy. Please note if you return items which are outside our Returns and Refund policy we will be unable to process a full refund. We will contact you in such circumstances.
We cannot offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 3-5 working days of receipt at our warehouse or once the item has been checked by one of our specialists.
This does not affect your statutory rights.
How to make a return:
If you wish to return unwanted items to us please contact us via Line, email, telephone to discuss the reason for return. Drop your parcel off at your local depot. Please keep hold of your return postage receipt.
Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Upon receipt the refund will be made subject to the requirements above.